In the event that you do not wish to keep the samples, we kindly request that you return the items;
unused, unwashed, in their original packaging and with their original labels and tags attached.
We will gladly accept all sample returns in this condition, within two weeks.
In the instance that the items are not returned in an acceptable form, we will have to charge a handling fee of 50€.
This is to cover the cost of restoring the items to a suitable condition in order to reenter the stock reel.
If the samples you receive are not items that we usually carry on stock, a return fee could be charged.
This will be a portion of the fee that our supplier charges us to return the items and will not exceed 30% of the value of the item.
Should these specially ordered samples not be returned in their original packaging, unfortunately we will not be able to accept them as we do not have the means to return them to an acceptable condition to reenter a stock reel.
Dolphin Wear has the ability to deliver worldwide. Please note that our initial quotations are calculated on the basis that delivery will take place in Antibes. Thereafter, If required, the dispatch costs of a delivery will be calculated, in your best interests according to the; shipment, time -frame and destination.
Delivery times are subject to the efficiency of external service providers. Therefore while we take care to select the most reliable service partners given the delivery destination, we cannot be held responsible for delays beyond our control. Deliveries and dispatches will only be carried out once complete payment of the order had been received. All orders undergo multiple checks prior to delivery or dispatch. However, should you encounter an error or problem with the delivered items, please inform us within the 5 days following the receipt of your order.
In the instance that the items you receive do not conform to your size or choice preferences, it is possible to return or exchange them, within 30 days of receiving them, under the following conditions.
No exchanges or credit notes will be given to articles contradicting any one of these requirements.
**You may be subject to a return fee for items ordered specifically for you. This will be a portion of the fee that our supplier charges us to return the items and will not exceed 30% of the value of the item. Should these specially ordered items not be returned in their original packaging, unfortunately we will not be able to accept them as we do not have the means to return them to an acceptable condition to reenter a stock reel.
Please note in instances where products are returned, a credit note will be drawn up, no refund will be given.
We dedicate our utmost attention to the quality of our Atelier activities. In order to enhance the quality and longevity of our embroidery, some are covered with a fine plastic film during the embroidery process. Despite the care that is taken to remove this film prior to delivery of the final product, it is possible that small particles may remain present on certain polos. These will however disappear upon washing.
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